Terms of Service

1.1. To use the online custom design and photo-book service accessed at www.seenmemories.com (the "Site") and any related mobile application(s) (each, an "App"; together with the Site, the "Services"), you must register an account with Seen Memories.

1.2. You may connect to the Services using any modern Internet browser and/or an App. You must be 18 years old to use the Services or a Minor with the consent of a parent or legal guardian. By agreeing to this Agreement, you represent and warrant that: (a) you are at least 18 years old or a Minor with parental/guardian consent; (b) you have not previously been suspended or removed from the Services; and (c) your registration and use of the Services complies with all applicable laws of the Hashemite Kingdom of Jordan (the "Laws of Jordan").

1.3. You are responsible for obtaining access to the Internet and the equipment necessary to use the Services. If you use a third-party account (e.g., Facebook, Instagram, Apple Photos, Google Photos) to register or connect your account, you authorize us to access certain information from such third-party accounts consistent with their terms and privacy settings.

1.4. Subject to your compliance with this Agreement, Seen Memories grants you a personal, limited, nonexclusive, nontransferable, nonsublicensable, revocable license to access and use the Services during the term of this Agreement, solely in object code form and solely via devices that meet the minimum technical requirements determined by Seen Memories. We may make updates, upgrades or other new releases available from time to time.

1.5. We will employ reasonable measures to provide you with access to the Services. However, there will be occasions when the Services will be interrupted for maintenance, upgrades, emergency repairs, failures of telecommunications links or equipment, or other circumstances beyond our reasonable control. When possible, we will take reasonable steps to minimize disruptions within our reasonable control.

1.6. We may change, modify, add, or remove portions, features or functions from the Services, or suspend or discontinue the Services or any portion thereof (temporarily or permanently), without liability to you (except that, in the event of a complete discontinuation or scheduled suspension of the Services, we will use reasonable efforts to provide notice as soon as commercially practicable under the circumstances).

1.7. Services may contain or require the use of open-source or third-party software ("Separately Licensed Software"). Your use of such software is governed by its own license terms. This Agreement does not apply to Separately Licensed Software, and we disclaim all warranties with respect to it.

2.1. All information we collect through the Services is subject to our Privacy Policy available at seenmemories.com/privacy-policy. We process personal data in accordance with the Jordan Personal Data Protection Law No. 24 of 2023 ("PDPL") and its implementing regulations, where applicable. Among other rights available under the PDPL, data subjects may have rights to access, correction, deletion, restriction, withdrawal of consent, and objection, as set out in our Privacy Policy.

2.2. By agreeing to these Terms, you provide explicit consent under the PDPL for the processing, storage, and transfer of your personal data for the purposes stated in these Terms and our Privacy Policy. Such consent covers all activities reasonably necessary or compatible with providing, maintaining, securing, and improving the Services, and no further consent shall be required unless we process your data for a materially different or incompatible purpose.

2.3. We may also process personal data without consent where allowed under PDPL, including for legal compliance, public interest, protection of life or vital interests, performance of a contract, prevention or detection of crime, or other lawful grounds recognized under Jordanian law.

2.4. Third-party products or services may be made available for use with the Services. Your acquisition and use of such third-party products or services, and any exchange of data between you and any third party, is solely between you and that third party and subject to their own terms and privacy policies. Links to third-party websites or services do not constitute our endorsement.

2.5. Personal data is retained only for the duration necessary to fulfil the purposes described in these Terms or as required by law. When retention is no longer required, data will be deleted or anonymized in accordance with the PDPL.

2.6. If you provide feedback or suggestions ("Feedback"), you grant us a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use and commercialize the Feedback for any purpose without obligation to you.

2.7. We may compile statistical and other information related to the performance, operation, and use of the Services ("Services Analyses") and use data you upload or input ("Your Data") in aggregated or de-identified form to create such analyses and for research and development. Services Analyses will not identify you or any individual. We retain all right, title and interest in Services Analyses.

2.8. During and after the term of this Agreement, we may collect, retain and use Your Data to provide and administer the Services; respond to support requests; and to the extent reasonably necessary to: (i) satisfy any applicable Laws of Jordan or lawful requests by competent authorities; (ii) enforce this Agreement; (iii) detect, prevent, or address fraud, security or technical issues (including under Jordan's Electronic Transactions Law No. 15 of 2015 and Cybercrime Law No. 17 of 2023); or (iv) protect our rights, property or safety, and that of users and the public.

2.9. Printing & Fulfilment Processors. You acknowledge and agree that, in order to provide the Services, Seen Memories engages vetted third-party printing, finishing, packaging and delivery providers (each acting solely as our processor) to handle Your Data and User Content (including photos) strictly on our documented instructions and only for service fulfilment. Such processors are contractually required to: (a) keep personal data confidential; (b) implement appropriate technical and organizational security measures; (c) prohibit any use of the data for their own purposes; (d) restrict sub-processing without our authorization; and (e) delete or return personal data after completion of services.

3.1. You may use the Services solely for their intended purpose as set forth on the Site, an App, and any documentation we provide. You are responsible for safeguarding your login credentials and agree not to share them with others or allow unauthorized access.

3.2. You agree not to: (a) sell, resell, license, sublicense, distribute, rent or lease the Services, including as part of a service bureau or outsourcing offering; (b) use the Services to store or transmit unlawful, defamatory, infringing, or otherwise tortious material, or material that violates third-party rights (including intellectual property and privacy rights); (c) interfere with the operation of the Services or any user's enjoyment of the Services, including by uploading malicious code, sending unsolicited communications, collecting personal information of others without a lawful basis, or disrupting networks or servers; (d) circumvent or attempt to access source code or security features except to the extent such restriction is impermissible under applicable law; (e) use automated means (e.g., robots, scrapers) to access the Services except as permitted by us in writing; (f) harass, threaten, bully, or otherwise harm any user; (g) impersonate any person or entity, claim a false affiliation or identity, access any account without permission, or falsify your age; (h) use the Services for any illegal purpose or in violation of the Laws of Jordan; or (i) assist or permit any person to do any of the foregoing.

3.3. Except and solely to the extent a restriction is impermissible under applicable law, you may not: (a) reproduce, distribute, publicly display, publicly perform, or create derivative works of the Services; (b) modify the Services; (c) access the Services to build a competitive product or for benchmarking or monitoring; (d) remove proprietary notices; (e) interfere with or circumvent any access control; or (f) permit third parties to do any of the foregoing. If you are prohibited under applicable law from using the Services, you may not use them.

4.1. Certain features may be free; others may require payment of fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are stated in JOD and are non-refundable unless expressly stated otherwise.

4.2. Photo books may be purchased on a one-time basis or via an ongoing plan, and you will be charged upon completion/order submission at our then-current pricing.

4.3. Subscriptions:

4.4. Photo Book Credits:

4.5. All Subscription fees will be charged to the payment method associated with your account. If initial payment is declined, we may retry for a reasonable period (e.g., up to 28 days). If charges remain unpaid, we may attempt other payment methods you've provided or suspend/terminate access and delete your account and related content, subject to applicable law. You are responsible for any costs associated with chargebacks or collection of unpaid amounts.

4.6. Fees are exclusive of all applicable taxes, levies, or duties (including general sales tax). You are responsible for such amounts as required by law.

4.7. We may change prices prospectively by posting updated prices on the Services and/or providing notice. Promotional offers may differ among customers and do not apply unless expressly offered to you.

5.1. This Agreement remains in effect until terminated. We may terminate or suspend your access immediately, without notice or liability, if you breach this Agreement. You may terminate via account settings or by contacting support@seenmemories.com.

5.2. You acknowledge that a breach may cause irreparable harm for which monetary damages would be inadequate and, accordingly, we may seek injunctive relief in competent courts in Jordan, without posting a bond, in addition to other remedies.

5.3. If your account has been inactive for one (1) year or more, we may consider your account terminated and delete all photo books, User Content, and Your Data, subject to applicable law and our data retention policies.

5.4. Upon termination: (a) you must cease using the Services; (b) your access will be disabled; (c) we may delete or destroy User Content and Your Data subject to applicable law; (d) you must pay any unpaid fees; and (e) Sections 2, 5.2–5.4, 6–13, 15–16 survive.

6.1. As between you and Seen Memories, all title and intellectual property rights in and to the Services are owned exclusively by Seen Memories. The Services are licensed, not sold, to you. No rights are granted except as expressly set forth herein.

7.1. Certain features may permit you to upload, publish, or transmit content (e.g., messages, reviews, photos, videos, audio, images, data, text) ("User Content").

7.2. You remain the owner of your User Content. By Posting User Content, you grant Seen Memories a nonexclusive, worldwide, transferable, sublicensable (to subcontractors and service providers), irrevocable, royalty-free, fully paid-up license to host, store, reproduce, adapt for formatting, create derivative works as necessary to provide the Services (e.g., printing, cropping, color correction), publicly display, publicly perform, and distribute your User Content in connection with the Services.

7.3. If you upload a photograph or image that includes one or more persons, you represent and warrant that you have obtained all necessary consents and permissions under applicable law for our use and for the printing and delivery of such content as part of the Services.

7.4. You must not Post User Content unless you own or are fully authorized to grant rights in all elements of that User Content. You are solely responsible for your User Content and the consequences of providing it via the Services. You represent, warrant, and covenant that: (a) you have all necessary rights and permissions; (b) your User Content and its use will not infringe, violate, dilute, misappropriate, or otherwise breach any third-party right or applicable law; and (c) your User Content is not unlawful, harmful, defamatory, obscene, hateful, harassing, or otherwise objectionable.

7.5. We are not obligated to monitor User Content but may remove, edit, block, filter, or disable access to any User Content at our discretion, including where we believe it violates this Agreement, applicable law (including the Cybercrime Law), or third-party rights.

8.1. We respect intellectual property rights and ask our users to do the same. Infringing activity is not tolerated on or through the Services.

8.2. If you believe material on the Services infringes your intellectual property rights under the Laws of Jordan, please send a notice to: info@seenmemories.com or 234 Arar Street, Amman, Jordan including: (a) your contact details; (b) identification of the work/right claimed to be infringed; (c) identification and location (URL/screenshot/order number) of the material claimed to be infringing; (d) a statement of good-faith belief that the use is not authorized; and (e) a statement that the information is accurate and that you are the rights holder or authorized to act on their behalf. We may share your notice with the user who posted the material and competent authorities.

8.3. Where appropriate, we may terminate accounts of users who repeatedly infringe others' rights.

8.4. If your material was removed and you believe this was a mistake or misidentification, you may submit a counter notice to the IP Agent with sufficient detail for us to assess and, where appropriate, restore the material.

9.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. SEEN MEMORIES EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND SATISFACTORY QUALITY.

9.2. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICES ARE FREE OF HARMFUL COMPONENTS; OR THAT THEY WILL MEET YOUR REQUIREMENTS OR BE COMPATIBLE WITH ANY PARTICULAR SYSTEM.

9.3. YOUR USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE SERVICES IS AT YOUR OWN DISCRETION AND RISK.

9.4. THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY THE LAWS OF JORDAN.

10.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SEEN MEMORIES WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO SEEN MEMORIES FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (PRO-RATED IF PAID ANNUALLY).

10.3. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THE SERVICES OR THIS AGREEMENT MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

11.1. You agree to indemnify, defend, and hold harmless Seen Memories, its affiliates, officers, directors, employees, agents, and successors from and against any and all claims, liabilities, losses, damages, judgments, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Services; (b) your breach of this Agreement; (c) Your Data or User Content; (d) your violation of any third-party rights; or (e) any dispute between you and a third party.

12.1. Before initiating formal proceedings, the parties will use good-faith efforts to resolve any dispute arising out of or relating to this Agreement within 30 days after written notice of the dispute.

12.2. Nothing in this Agreement prevents either party from seeking urgent injunctive or conservatory relief before the competent courts in Jordan.

13.1. This Agreement and any dispute or claim arising out of or related to it shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-laws principles. The competent courts of Amman (Palace of Justice) shall have exclusive jurisdiction and venue, and you irrevocably submit to such courts.

14.1. This Agreement constitutes the entire agreement between you and Seen Memories concerning the Services and supersedes all prior or contemporaneous understandings. We may modify this Agreement prospectively by posting a revised version on the Site and/or providing notice; your continued use after changes become effective constitutes acceptance. If you are dissatisfied with any modified terms, your sole remedy is to stop using the Services.

15.1. Our remedies are cumulative. Failure to enforce any provision is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable or severed, and the remainder will continue in effect.

15.2. You may not assign or transfer this Agreement without our prior written consent; any unauthorized assignment is void. We may assign or transfer this Agreement. This Agreement binds and benefits the parties and their permitted successors and assigns.

15.3. Except as expressly stated, there are no third-party beneficiaries.

15.4. We are under no obligation to provide support for the Services. Where offered, support will be subject to our published policies.

15.5. The Services are offered from Jordan and may be accessible internationally. You are responsible for complying with local laws where you access or use the Services.

15.6. We may provide notices electronically (e.g., via the Services or email). You consent to receive electronic communications. Legal notices to us must be sent to info@seenmemories.com and 234 Arar Street, Amman, Jordan.

16.1. Apple iOS. If you use our App on iOS, you acknowledge that this Agreement is between you and Seen Memories only, not Apple Inc. ("Apple"), and Apple is not responsible for the App or its content. Apple has no obligation to furnish maintenance or support for the App. To the maximum extent permitted by law, Apple has no warranty obligations with respect to the App, and Apple is not responsible for addressing any claims by you or a third party relating to the App or your possession and/or use of the App. Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement and may enforce it against you as a third-party beneficiary. You agree to comply with all applicable third-party terms when using the App.

16.2. Google Play. If you download the App from Google Play, you acknowledge that Google LLC is not responsible for the App or its content and has no obligation to provide maintenance or support.

17.1. If you have any questions about the Site, the Services or this Agreement, you may email us at info@seenmemories.com or write to us at: 234 Arar Street, Amman, Jordan.